Meet our team and welcome to The Pool
Our ultimate mission is to be the first choice for market-leading healthcare solutions for public-service employers and employees in Michigan.
Meet Our Executive Committee
Tim is the City Manager at the City of Zeeland, and past Chair of The Pool. When the City joined as The Pool's first municipal member in 2012, they were looking for the best plans and the best price. They found what they were looking for in The Pool. Tim loves that his employees receive "white glove" service and that their organization has a voice in The Pool's decisions. An avid golfer, Tim is proud of his Hole-in-One that won him a car!
Julie is The Pool's Chair as well as the Assistant Superintendent for Finance and Operations at Forest Hills Public Schools. She is passionate about providing her employees quality insurance at an affordable price, and appreciates that her employees are provided with support and guidance through The Pool. Julie loves nature and enjoys watching the owls visit the owl box in her yard.
Serving as The Pool's Vice Chair, Dennis is the Superintendent at Spring Lake Public Schools. In his experience with The Pool, Dennis shares that "there aren't many instances when I've been able to say, 'this is the BEST option for my employees, hands down' but The Pool is all that." Dennis is a self-described "deadhead" having seen the Grateful Dead in seven states after attending his first concert in 1985.
Todd, Executive Director of Finance & Business Operations at Kentwood Public Schools, serves as Treasurer of The Pool. His employees joined The Pool for the opportunity of “hands on” customer service, competitive prices, and to be involved with important decisions about their insurance. Todd is the son of a retired NHL Hockey official and an avid hockey fan. He played four years of college hockey and had the opportunity to share an evening with the Stanley Cup.
Abby Lloyd, Assistant Superintendent of Finance and Operations at Allegan Area ESA, serves as the Pool’s secretary and prior to, served on the Member Experience Committee for several years. What Abby appreciates most about the Pool is that “it provides staff multiple plan options to meet their individual needs while at the same time having second to none customer service”. When not being an Uber driver for her kids to athletic activities, she enjoys hiking with her family and has loved spending time exploring Isle Royale, Grand Teton, and Glacier National Parks.
Member Experience Committee Chair
Korie Wilson-Crawford, Interim Superintendent/Assistant Superintendent of Human Resources at Rockford Public Schools, chairs The Pool's Member Experience Committee. Korie values Rockford having a voice in what's best for The Pool, and that the individuals who are utilizing the health benefits are the same people who are making those decisions. Korie spends her free time attending her three children's multiple co-curricular and athletic events and wouldn't have it any other way!
Value Committee Chair
Susan, Assistant Superintendent of Human Resources and Organizational Development at Ingham Intermediate School District, chairs The Pool’s Value Committee. Faced with skyrocketing premiums, Ingham ISD’s Healthcare Cost Containment Committee was looking for other insurance options and were very pleased when The Pool expanded to their area of the state. Since 2016, The Pool has provided their staff with great options and many value adds that weren’t available to them in the past. Outside of work, Susan enjoys spending time with family, including her two adult daughters and her two Daisy Dogs.
B.R.A.V.E Committee Chair
Lisa is the Vice President for Finance and Administration at Grand Rapids Community College, and serves as the Chair of The Pool's BRAVE Committee. Since joining The Pool in 2006, she feels proud to be able to offer excellent health insurance options to GRCC employees, allowing them to make selections that meet their individual needs. When not working, Lisa enjoys reading, taking long walks, and spending time with her family.
Meet Our Benefit Experts
Mike leads the Gallagher service team in execution of strategic plan and capitalizing on growth opportunities. He joined the Gallagher team after serving 20 years in public school finance, and is now a key strategist for The Pool in the areas of claims analytics, investments, and membership growth/retention. Mike lives in a perpetual vacation, living in Saugatuck near the shores of Lake Michigan with his family.
Chris joined Gallagher after 15 years in government affairs where he advocated on behalf of public schools at the state and federal level. Chris supports membership growth and retention while monitoring legislative activity impacting members of The Pool. He lives in Grand Rapids with his wife Sarah and three young boys. When he's not busy with the family, you can find him chasing a golf ball or cheering on the Spartans.
Doug supports the Gallagher service team, providing strategic insights and consultation to The Pool's Executive Committee and Board. His extensive background in public sector finance and operations give him unique insight on how to assist The Pool in meeting their objectives. He is enjoying this new age of remote work by frequently visiting his grandchildren in Atlanta and Hartford!
Leslie supports The Pool in its mission to be the choice for Public Sector healthcare in Michigan. She leads the team in managing all vendor relationships and large projects, and supports member entities and employees through benefits education and claims resolution. Leslie is an avid Spartan fan and mother to a Spartan alum and student!
Ashley supports Pool member groups beginning with their initial transition and continuing through each annual enrollment, providing guidance and clarity to all things benefits along the way. She partners with The Pool's Member Experience Committee on projects like the Annual Membership Summit, communications, and new trustee onboarding. Ashley is working on a "world tour" of high teas, having attended one in both Scotland and Vancouver.
Mike helps Pool employers better understand their physical and financial health. He is an expert in leveraging data analytics to provide Pool members with detailed and personalized reporting, aiding in strategy development, communication, and plan design. Working closely with the Value Committee, Mike supports the team by delivering data insights in a highly digestible, user-friendly format. When he is not performing excel wizardry, Mike and his wife love discovering new games or solving puzzles together and are always available for a game of chess or monopoly.
Lottie supports The Pool by creating resources, materials, and ongoing communications to continually engage their members and employees. She provides direct, personalized support catered to each entities needs while keeping The Pool’s values top of mind. In her free time, you can find her exploring new trails with her dog Zeus and attending anything that involves live music or comedy around Grand Rapids.
Tim assists Pool member groups with their day-to-day tasks and partners in finding solutions that best fit their needs. A thorough grounding in sales and customer service give him the capacity to call an automated phone service and explore the gray area between patience and tolerance, all so Pool members don’t have to. Tim loves learning random facts and is on an eternal quest to find the best "dad joke".
Beth specializes in providing benefits and HR consulting services to Pool members. With experience as a Benefits Manager in a prior role, she brings a focus of client service, vendor interface, implementation, and benefit communications to Pool groups. She is a graduate from Central Michigan University (Go Chips!) and loves spending time with her husband of 25 years along with their two sons. When the weather allows, you can find her kayaking or roasting s’mores over a bonfire.
Mary serves the needs of The Pool with a variety of experience, from financial analyses to client service. Her skills enable her to provide industry knowledge and an analytical perspective. With a Bachelor’s in Mathematics and a curious nature, she enjoys finding strategic solutions. Mary loves traveling and will be spending her free time at many different Michigan campgrounds this summer.
Carrie is the Client Associate dedicated to providing support and consultation to group administrators and Pool employees. She has 18 years of benefit and insurance experience that allow her to provide an excellent level of assistance to Pool members. Outside of assisting Pool groups, Carrie enjoys wine tasting and dreams of retiring in Traverse City someday.
Melody serves The Pool by assisting with the day to day administration of their benefit plans. With years of benefits experience under her belt, she works to educate and advocate for Pool members. In her free time, you can find her trying out new restaurants around Grand Rapids, or planning her next travel adventures out of the country.
Let's stay in touch
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